Support
We're here to help. Most issues are resolved fastest from inside the app — open the Kizzlo app and tap Me → Help & Safety. If you can't get into the app, use the channels below.
Contact us
General support
Account access, billing, technical issues, anything else.
Response goal: within 5 business days. We accept English.
Privacy & data rights
GDPR, UK GDPR, CCPA, CPRA, PDPA, PDPO, 個資法, LGPD, and US-state-law requests — access, deletion, correction, portability, opt-out, limit-use-of-sensitive-data, etc.
Response within 30 days (40 days in HK under PDPO s.19; 45 in some US states — we may extend by an additional 45 days where permitted and will notify you).
Trust & safety
Harassment, scams, impersonation, or any safety concern about another user.
Most reports are reviewed within 24 hours. The fastest path is the in-app Report button — Profile or Chat → three-dot menu → Report.
Appeals
Challenging a moderation decision (content removal, account suspension, restriction). Internal complaint-handling system per DSA Art. 20.
Email support@kizzlo.com with subject "Appeal".
Free, available for at least 6 months after the decision. Response within 14 days.
Illegal content
Notices under EU DSA Art. 16, UK Online Safety Act, or other illegality grounds.
Law enforcement & authorities
Court orders, preservation requests, DSA Art. 9/10/11 communications, Ofcom (UK OSA) requests.
Cancel a subscription
Cancellation is handled through the App Store or Google Play account you used to subscribe — see Terms § 4.2.
Cancellation is effective at the end of the current billing period. We do not require you to call us.
Crisis resources
Kizzlo support cannot respond to immediate emergencies. If you or someone else is in immediate danger, please call your local emergency number. For mental-health and safety hotlines by country, see the Me → Help & Safety → Crisis & Help Lines section inside the app, or findahelpline.com.
Mailing address
Kenet Tech Pte. Ltd.
60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051