Report Illegal Content

EU Digital Services Act (Art. 16) · UK Online Safety Act 2023 · US DMCA

This page is the formal notice-and-action mechanism required by the EU Digital Services Act (Regulation 2022/2065) and the UK Online Safety Act. Use it to report content on Kizzlo that you believe is illegal under the laws of an EU Member State, the United Kingdom, or your country of residence.

For violations of our Community Guidelines that are not strictly illegal — for example harassment, spam, or fake profiles — please use the in-app report function (Profile or Chat → three-dot menu → Report). The in-app flow is faster.

1. Submit a notice (DSA Art. 16)

Email abuse@kizzlo.com with the subject line Illegal Content Notice.

To allow us to act quickly and accurately, please include:

A sufficiently substantiated explanation of why you consider the content illegal, including the specific law or article you believe is being violated.
The exact electronic location of the content on Kizzlo — username, profile URL, message timestamp, group ID, or any identifier we can use to find it.
Your name and an email address we can reply to. (You may submit anonymously for content concerning child sexual abuse material or terrorist content covered by EU Regulation 2021/784.)
A statement of good faith — confirmation that the information you are providing is accurate and complete to the best of your knowledge.

2. What happens next

We acknowledge receipt of your notice without undue delay (typically within 24 hours).
We assess whether the reported content is illegal under applicable law and/or violates our Terms.
We take action where appropriate — content removal, account suspension, restriction of access, or referral to law enforcement.
We notify you of the outcome and provide a statement of reasons as described in § 3 below.
Where we receive notice that gives rise to actual knowledge of illegal content, we act expeditiously, as required by DSA Art. 6.

3. Statement of reasons (DSA Art. 17)

For every moderation decision affecting a recipient of the Service — content removal, demotion, suspension, restriction, termination — we provide the affected user with a clear and specific statement of reasons containing:

Whether the decision is content removal, disabling access, demotion, suspension, restriction of access, or account termination, and the territorial scope and duration.
The facts and circumstances relied on, including any information from a notice received under § 1.
Whether automated means were used in detection or in the decision itself.
Where the content is alleged to be illegal: the legal ground and an explanation of why the content is considered illegal on that ground.
Where the content is incompatible with our Terms: the contractual ground and an explanation.
Information on the user's redress options — internal complaints (DSA Art. 20), out-of-court settlement bodies (DSA Art. 21), and judicial redress.

Statements of reasons are also submitted to the European Commission's DSA Transparency Database in accordance with Art. 24(5).

4. Counter-notice / appeal

If your content was removed, your account was restricted, or another moderation action was taken against you and you believe the action was wrong, you have two routes:

4.1 Internal complaint (DSA Art. 20)

For at least 6 months after the decision, you can submit a free, electronic complaint by emailing support@kizzlo.com with the subject "Appeal." Include the original statement of reasons (or the affected content / account) and explain why you believe the decision was incorrect. We process complaints diligently, in a timely manner, and on a non-arbitrary basis. If we find the complaint well-founded, we reverse the decision without delay.

4.2 Out-of-court dispute settlement (DSA Art. 21)

If our internal complaint procedure does not resolve the dispute, EU users may submit it to a certified out-of-court dispute-settlement body. We will identify the available certified bodies for your Member State of establishment as part of the appeal outcome. Use of a settlement body does not preclude judicial proceedings.

4.3 DMCA counter-notice (US copyright only)

If your content was removed under a DMCA takedown notice and you believe it was wrongly removed (for example, because the use is fair use or licensed), you may submit a counter-notice under 17 U.S.C. §512(g)(3) to abuse@kizzlo.com containing:

Your physical or electronic signature.
Identification of the material removed and its prior location.
A statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification.
Your name, address, telephone number, and consent to jurisdiction in the US Federal District Court for your judicial district (or, if outside the US, any judicial district where Kenet Tech Pte. Ltd. may be found).
A statement that you will accept service of process from the original complainant.

If we receive a valid counter-notice and the original complainant does not file a court action within 10–14 business days, we may restore the content.

5. Bad-faith notices

Submitting a notice you know to be false or misleading may itself violate applicable law (including 17 U.S.C. §512(f) for DMCA misrepresentations) and the Kizzlo Terms of Service. We may take action against accounts that submit repeated abusive notices, including suspension. Per DSA Art. 23, we may also temporarily suspend the processing of notices from individuals or entities that frequently submit manifestly unfounded notices.

6. Trusted flaggers (DSA Art. 22)

Notices from organizations awarded "trusted flagger" status under DSA Art. 22 by a Digital Services Coordinator are processed with priority. If your organization is a trusted flagger, please indicate this in your notice and include your status reference and Member State of award.

7. Court orders & law-enforcement requests

Public authorities issuing orders to act against illegal content (DSA Art. 9) or orders to provide information about specific recipients of the service (DSA Art. 10), or US legal process (subpoenas, court orders, search warrants), should email legal@kizzlo.com. We respond in line with applicable law and DSA cross-border cooperation procedures, and we report on these requests in our annual transparency report (DSA Art. 15).

8. Child safety — urgent reports

If you have encountered child sexual abuse material (CSAM) on Kizzlo, please report it immediately to your national child-protection hotline. In the US, report to NCMEC CyberTipline. We act on every report we receive directly and are required by US federal law (18 U.S.C. §2258A) to report apparent CSAM to NCMEC.

9. Single point of contact for authorities (DSA Art. 11)

Our single point of contact for Member-State authorities, the European Commission, and the European Board for Digital Services, as well as for Ofcom under the UK Online Safety Act, is legal@kizzlo.com. Communications may be in English.

10. Single point of contact for users (DSA Art. 12)

For all other communications related to the Service, including questions about these procedures, our user point of contact is support@kizzlo.com. We accept communications in English.